Question 1

What sizes are available for kids and ladies?

Accepted Answer

We offer a wide range of sizes for both kids and ladies. Kids' sizes typically range from EU 18 to EU 36, and ladies' sizes from EU 35 to EU 42. Please refer to our size chart for exact measurements.

Question 2

How do I find the right shoe size for my child?

Accepted Answer

You can use our size guide, which includes foot length in centimeters and corresponding shoe sizes. We recommend measuring your child’s foot and choosing the size accordingly.

Question 3

Are your shoes true to size?

Accepted Answer

Yes, most of our footwear fits true to size. However, for some designs, we may recommend sizing up or down in the product description.

Question 4

What materials are your shoes made from?

Accepted Answer

Our shoes are made using high-quality materials including breathable mesh, genuine leather, PU leather, and flexible rubber soles, depending on the style.

Question 5

Do you offer shoes for wide or narrow feet?

Accepted Answer

Yes, we offer select styles designed for wider or narrower feet. Use the filter option or check product descriptions for fit recommendations.

Question 6

Can I request a specific style or color that's out of stock?

Accepted Answer

You can! Just use the "Notify Me" option or contact our support team, and we’ll try to restock or assist with special requests.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days depending on your location. Express options may be available at checkout.

Question 8

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on orders above a certain value (e.g., ₹999). You’ll see the eligibility on the checkout page.

Question 9

Can I track my order?

Accepted Answer

Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery status.

Question 10

What is your return policy?

Accepted Answer

We offer a 7-day return or exchange policy from the date of delivery, provided the shoes are unused and in original packaging.

Question 11

How do I exchange a pair of shoes?

Accepted Answer

Simply visit our return/exchange portal or contact customer support with your order details. We’ll guide you through the process.

Question 12

Are returns free?

Accepted Answer

Returns and exchanges are free for the first request. Additional return attempts on the same order may incur shipping charges.

Question 13

How long does it take to process a refund?

Accepted Answer

Refunds are processed within 5–7 business days after we receive and inspect the returned product.

Question 14

What if I receive the wrong or damaged item?

Accepted Answer

We sincerely apologize! Please contact us immediately, and we’ll arrange for a free replacement or full refund.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, UPI, Net Banking, Wallets (Paytm, PhonePe), and Cash on Delivery.

Question 16

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, COD is available on most orders. A small service charge may apply for COD orders.

Question 17

Do you offer any discounts or promo codes?

Accepted Answer

Yes! Keep an eye on our homepage and subscribe to our newsletter for seasonal offers, first-time discounts, and festive deals.

Question 18

Is it safe to shop on your website?

Accepted Answer

Absolutely. Our website uses secure encryption and trusted payment gateways to protect your personal and payment information.

Question 19

How should I clean my child’s shoes?

Accepted Answer

For daily wear shoes, use a soft brush or damp cloth to wipe off dust. Avoid machine washing unless stated in the care instructions.

Question 20

Are your shoes machine washable?

Accepted Answer

Some fabric-based kids’ shoes are machine washable. Please check the product label or description for care instructions.

Question 21

How can I make shoes last longer?

Accepted Answer

Store them in a cool, dry place, avoid prolonged exposure to water, and clean regularly using appropriate products.

Question 22

Are your heels comfortable for daily wear?

Accepted Answer

We focus on comfort! Our heels are designed with cushioned soles and supportive arches for all-day wear.

Question 23

Can I find bridal or festive footwear on your site?

Accepted Answer

Yes, we have a special collection of festive and ethnic wear footwear perfect for weddings, parties, and celebrations.

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