What sizes are available for kids and ladies?

We offer a wide range of sizes for both kids and ladies. Kids' sizes typically range from EU 18 to EU 36, and ladies' sizes from EU 35 to EU 42. Please refer to our size chart for exact measurements.

How do I find the right shoe size for my child?

You can use our size guide, which includes foot length in centimeters and corresponding shoe sizes. We recommend measuring your child’s foot and choosing the size accordingly.

Are your shoes true to size?

Yes, most of our footwear fits true to size. However, for some designs, we may recommend sizing up or down in the product description.

What materials are your shoes made from?

Our shoes are made using high-quality materials including breathable mesh, genuine leather, PU leather, and flexible rubber soles, depending on the style.

Do you offer shoes for wide or narrow feet?

Yes, we offer select styles designed for wider or narrower feet. Use the filter option or check product descriptions for fit recommendations.

Can I request a specific style or color that's out of stock?

You can! Just use the "Notify Me" option or contact our support team, and we’ll try to restock or assist with special requests.

How long does delivery take?

Standard delivery takes 3–7 business days depending on your location. Express options may be available at checkout.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain value (e.g., ₹999). You’ll see the eligibility on the checkout page.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery status.

What is your return policy?

We offer a 7-day return or exchange policy from the date of delivery, provided the shoes are unused and in original packaging.

How do I exchange a pair of shoes?

Simply visit our return/exchange portal or contact customer support with your order details. We’ll guide you through the process.

Returns and exchanges are free for the first request. Additional return attempts on the same order may incur shipping charges.

How long does it take to process a refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned product.

What if I receive the wrong or damaged item?

We sincerely apologize! Please contact us immediately, and we’ll arrange for a free replacement or full refund.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, Net Banking, Wallets (Paytm, PhonePe), and Cash on Delivery.

Is Cash on Delivery (COD) available?

Yes, COD is available on most orders. A small service charge may apply for COD orders.

Do you offer any discounts or promo codes?

Yes! Keep an eye on our homepage and subscribe to our newsletter for seasonal offers, first-time discounts, and festive deals.

Is it safe to shop on your website?

Absolutely. Our website uses secure encryption and trusted payment gateways to protect your personal and payment information.

How should I clean my child’s shoes?

For daily wear shoes, use a soft brush or damp cloth to wipe off dust. Avoid machine washing unless stated in the care instructions.

Are your shoes machine washable?

Some fabric-based kids’ shoes are machine washable. Please check the product label or description for care instructions.

How can I make shoes last longer?

Store them in a cool, dry place, avoid prolonged exposure to water, and clean regularly using appropriate products.

Are your heels comfortable for daily wear?

We focus on comfort! Our heels are designed with cushioned soles and supportive arches for all-day wear.

Can I find bridal or festive footwear on your site?

Yes, we have a special collection of festive and ethnic wear footwear perfect for weddings, parties, and celebrations.

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